General information
In this section, you'll find useful information on how to use the system as well as details on some of the provisions we have made to welcome disabled passengers
YOUR GAUTRAIN GOLD CARD
Gautrain's train, bus and parking services are all fully integrated and may be used separately or jointly by transferring from one to another. These services are all accessed by means of a contactless smart card: your Gautrain Gold Card. You can access the station parking facilities without a Gautrain Gold Card if you’re a first time user (you'll be issued with a paper ticket), but you will need a valid Gautrain Gold Card to use either the trains or the buses or to exit the parking. Please note that cash is not accepted on either the trains or the buses or at parking exit gates.
BUYING YOUR GAUTRAIN GOLD CARD
Gautrain Gold Cards may be purchased from all ticket offices and ticket vending machines at any Gautrain station as well as at selected retail outlets in the vicinity of the bus routes.
A once-off card licence fee of R10 is payable when you purchase your card and cannot be refunded or transferred or used to pay for Gautrain services.
Remember: Ticket vending machines display user instructions in four languages and are equipped with earphone jacks for the audio-impaired.
YOU CAN NOW PURCHASE YOUR GAUTRAIN GOLD CARD FROM THESE SELECTED RETAILERS
  • Steves Auto Wheels - 562 Andries Street, Berea, Pretoria
  • Engen Minties- Cnr. Visagie & Bosman Streets, Pretoria
  • The Fields Spar, The Fields Shopping Centre - Shop 1, Cnr. Hilda & Burnette Street, Hatfield, Pretoria
  • Varsity Bakery - 293 Lynnwood Road, Menlo Park, Pretoria
  • Afro Heritage Business Centre - 225 Hamilton Street, Arcadia, Pretoria
  • Super Spar Wierda Park - 402 Theuns van Niekerk Street, Wierda Park, Pretoria
  • Carlswald Spar - Cnr Lever & New Road, Randjiespark, Midrand
  • Sunninghill SuperSpar - Cnr Maxwell Drive & Edison Street, Sunninghill, Johannesburg
  • Europa Express Melrose - Cnr Crescent & High Street, Melrose, Johannesburg
  • Total William Nicol - 49 Minerva Avenue, Glenadrienne, Sandton
  • Spar Pineslopes - Cnr The Straight & Witkoppen Road, Fourways, Johannesburg
  • Shop 8 Monte Casino - Corner William Nicol and Witkoppen, Fourways, Johannesburg
  • Zenex Twin Palms - 14 Kempton Road, Kempton Park, Johannesburg
  • Norwood Spar 71 Grant Avenue, Norwood, Johannesburg
  • House of Candy Cnr Atterbury & Lois Avenue, Menlyn Park Shopping Centre, Hatfield
  • BP Empire Cnr Empire & Joubert Street, Parktown, Johannesburg
  • The Fish & Chips company, Cnr Marshall & Simmonds Street, Marshalltown, Johannesburg South
  • Buffalo Bills, Park Station, Rissik Street, Johannesburg
HOW DO GAUTRAIN GOLD CARDS WORK?
Your Gautrain Gold Card enables you to load a variety of different journey products, ranging from single 'Pay As You Go' trips, seven day passes and to 35-day passes, onto the same card and to re-use this card over and over again. You also have the opportunity to register your card with us, which will enable us to blacklist your card should it be lost or stolen. Any unutilised value in the pay-as-you-go section on the lost card can then be transferred to a new card for you. Please note that there is a refund handling fee of R30.
METHODS OF PAYMENT
You can load journey products onto your Gold Card using cash, debit cards or credit cards, and this can be done at all ticket offices and ticket vending machines at any Gautrain station. Only Mastercard and Visa credit cards are accepted at this time.
TWO SECTIONS ON THE GAUTRAIN GOLD CARD
The Purse Section is used for general pay-as-you-go travel on trains or buses or for parking at the station car parks. You can top up the Purse at any station ticket vending machine or ticket office as you need it. The Purse section is automatically debited for whichever service you use. Applicable discounts are automatically credited.

Please note that you need at least R20 available in the pay-as-you-go section of your Gold Card to board any Gautrain bus and at least R20 to enter a station fare gate.

The Period Pass Section stores weekly or monthly travel passes.
FARES
Gautrain has a balanced approach in its fare policy aimed at making the service attractive and affordable to broad sectors of the population without competing with existing public transport modes. Gautrain fares are typically lower than the cost of using your private car for the same journey but more expensive than those of existing taxi, Metrobus and Metrorail fares. Please click here to view fares.
I ONLY TRAVEL OCCASIONALLY AND/OR NOT ALWAYS BETWEEN THE SAME TWO STATIONS
  Pay As You Go
I get To travel anywhere at any time using any Gautrain service
Amount Load up to R2,600 value into the pay-as-you-go on your Gautrain Gold Card
How it works The price of the relevant service will be deducted from your ‘Pay As You Go' every time you check in on a bus, or check out from a train or car park.

Customers using more than one Gautrain service within a single journey will automatically enjoy a discounted fare.
Note: You don't have to register your Gautrain Gold Card in order to use its ‘Pay As You Go' function.

Please check passenger information signs for discounted fares which may be available from time to time.

DOWNLOAD
Station Gautrain rules (1141 KB)
TVM notice (230 KB)
GAUTRAIN IS FOR EVERYONE
All station environments, as well as the trains and buses, are specifically designed to provide easy access for the mobility impaired and to accommodate sight- and hearing impaired passengers.
WHEELCHAIR ACCESS AND MOBILITY-IMPAIRED PASSENGERS
Wheelchair access is provided to all trains, buses, stations, toilets, lifts, fare gates, ticket offices and ticket vending machines.

Non-slip surfaces, handrails and handholds aid people with difficulties in walking, gripping, reaching or balancing.
HEARING- AND SIGHT-IMPAIRED PASSENGERS
The blind and partially sighted are assisted by the following:
  • The consistent use of colour contrasts, clear signage, good lighting and non-reflective surfaces
  • Audible as well as visual service announcements
  • Tactile and audible guidance and warning surfaces and systems, where appropriate
The deaf or hard of hearing are assisted by the following:
  • Visual as well as audible announcements
  • Induction loops (earphone jacks) at ticket vending machines
  • Clear signage
GAUTRAIN TRAVEL RULES
  1. Only valid ticket holders will be allowed onto the buses and trains and into the paid sections of the stations.
  2. Passengers may only enter or exit the train once it has come to a complete stop at a station.
  3. Please allow passengers to leave the trains and buses before you board.
  4. Stand clear of closing doors.
  5. Alcohol may not be consumed anywhere inside the Gautrain system including trains, buses and stations.
  6. Eating and drinking is not permitted on the train.
  7. The entire Gautrain system has been designated non-smoking.
  8. The carrying of any dangerous weapons including fire arms is prohibited.
  9. The carrying of flammable, explosive and poisonous items is prohibited.
  10. No littering is permitted on the Gautrain. Please use marked refuse bins.
  11. Please keep hands and feet inside the train at all times, especially when doors are about to close. No passenger may ride on the outside of any train or bus.
  12. Discourteous behaviour can be a hazard to other patrons, and violations could result in arrest or fines. The following are examples of behaviour that make it more difficult to navigate through the train car, which could be hazardous, especially in a moving train:
    • Sticking your legs out in the aisle
    • Transporting large objects during rush hour
    • Taking up more than one seat with bags or legs
    • Blocking the exit or walkway with a cart, bike, stroller or other large object
  13. You may use electronic items on the Gautrain, including iPods and cellphones; however please keep the volume to a minimum so as not to disturb fellow passengers.
  14. While the train is in motion, passengers are not allowed to open the door to the driver's section and talk to the driver or disturb him/her in any other way.
  15. Passengers are responsible for looking after their luggage. Please do not leave your luggage unattended.


DOWNLOAD
Gautrain rules (193 KB)
Gautrain rules: Extensive List (2764 KB)
Max transfer time (1269 KB)
THE TRAIN SERVICE
Simply touch the Gold Card to the ticket reader on the fare-gate and wait for the green light and beeping sound to indicate validation. Pass through the glass barrier, board the train, sit back and relax! Upon leaving the train, touch the card to the ticket reader at the fare-gate, wait for validation and pass through. Thank you for using Gautrain!
THE BUS SERVICE
Simply touch the Gold Card to ticket the reader on the bus, wait for the green light and beeping sound to indicate validation. Be seated and relax! Remember to remove your luggage (and kids!). No tag-off is required. The Gautrain bus system was designed with wheelchair users in mind. Ask your driver for assistance.
STATION CAR PARKS
Simply touch Gold Card to ticket reader on fare-gate / press button to request paper ticket. Wait for boom and drive in. (Paper ticket holders must take tickets with them, to pay at Ticket Vending Machines after using car park.) Remember to load enough pay as you go value to pay for your parking. If you now wish to use a train / bus, you will need a valid Gautrain Gold Card. When tagging out, insert the paper ticket into and touch the Gold Card to ticket reader on exit gate. Wait for boom and drive out.
DOWNLOAD
Max transfer time (1269 KB)
WE'RE HERE TO HELP, CHOOSE A QUESTION:

Overview of Gautrain services

Gautrain currently offers two distinct train services: an Airport Service linking Sandton and Marlboro to the O.R.Tambo International Airport and a Commuter Service linking Rhodesfield, Marlboro, and Sandton (east-west link) and Park, Rosebank, Sandton, Midrand, Centurion, Pretoria Central and Hatfield (north-south link).

All stations with the exception of the Airport station have integrated car parking facilities.

The Gautrain bus fleet currently operates on 25 routes.

Fare Information

Gautrain offers two distinct train services: an Airport Service and a Commuter Service. Please click here to view the fare table Children under the age of three travel free.

Gautrain's bus and parking facilities are provided primarily to benefit train users. Therefore, if you catch the train and also catch a Gautrain bus within the same journey, the bus fare will be R6 within one hour of another. However, if you catch a Gautrain bus and do not combine your bus trip with a train trip, the bus trip will cost you R20.

Timetable Information

The bus and train services operate daily between 05h30 and 20h30.

During the weekdays, during peak times (between 05h30 and 08h30 and again between 16h00 and 19h00) the trains and buses run every 12 minutes.

At off-peak times, the trains and buses run every 20 minutes.

On weekends and public holidays the trains run every 30 minutes.

Please understand that bus trip times will vary depending on road traffic conditions.

How to use Gautrain services

Gautrain's train, bus and parking services are all fully integrated and may be accessed separately or jointly by means of a contactless smart card – your Gautrain Gold Card.

The system requires you to tag-in when you enter and then tag-out when you leave so that it can automatically deduct the correct fare for whatever service you have used. If you fail to tag-in or –out, penalty fares may apply.
  • How to use and pay for parking
    On entering one of our parking facilities, please take a paper ticket from the parking gate if you are a first time user or, if you already have a Gautrain Gold Card, simply hold your Gold Card to the place indicated on the parking gate. The boom will open and you can drive in.

    Remember that if you now wish to use a train, you must have a Gold Card. You can buy one at any station ticket vending machine or ticket office.

    Remember also that, if you park and don't use the train, you will pay a premium parking fare.

    Once you've completed your journey and want to exit the parking:
    • Firstly, please ensure that you have sufficient pay as you go value on your Gold Card in order to pay for your parking stay.
    • If you received a paper ticket on entry and then bought a Gold Card before exiting; simply insert your paper ticket into the parking gate at the exit boom and hold your Gold Card to the place indicated on the parking gate. The system will automatically deduct the correct fare from your Gold Card, the boom will open and you can proceed.
    • If you already had a Gold Card when you entered the parking and didn't get a paper ticket, simply hold the same Gold Card that you used to enter with to the place indicated on the fare gate. The system will automatically deduct the correct fare from your Gold Card, the boom will open and you can proceed.
    • If you received a paper ticket on entry and did not buy a Gold Card to board a train, please take your paper ticket to the station ticket office for payment before exiting.
    Once you have a Gold Card, just ensure that you keep it topped up with value and you will never need to bother with a paper ticket again.

  • How to use the train service
    Trains are only accessible by tagging into the system at a fare gate using your Gautrain Gold Card.

    Each individual passenger must have their own Gold Card.

    Touch your Gold Card to the ticket reader on the fare gate. A green light and a beep will indicate validation and the glass barrier will open allowing you to proceed.

    Only one person at a time may pass through the fare gate: moms and dads please help your little ones to understand this. If they do not validate their gold cards properly by tagging in, the system will not register their entry and will later refuse to let them out. Also, the fare gate will start to close if they have not tagged through correctly – do not let them run or dawdle through as they may get hurt.

    Now you're safely on the platform; check-out the electronic displays for train arrival times. Don't go too near the edge and do be aware of your personal belongings.

    Once you've arrived at your destination station, please proceed to the fare gates and be sure to tag out. If you fail to tag-out, the system may not register your train journey and you may end up paying the premium parking rate or even a penalty fare.


  • How to use the bus service
    Cash is not accepted on the buses so you will need a Gautrain Gold Card to access the buses. One is required per passenger.

    Simply touch your gold card to the ticket reader at the entrance of the bus to tag-in. A beep sound will indicate validation and you can proceed.

    No tag-out is required from the buses. Please remember to take your goodies with you.

The Gautrain bus service

The Gautrain bus service currently provides safe, comfortable and reliable passage on 25 routes from Park, Rosebank, Sandton, Rhodesfield, Midrand, Centurion, Pretoria Central and Hatfield stations and one route from Rhodesfield station. More routes will be added in future.

Cash is not accepted on the buses so you will need a Gautrain Gold Card with at least R20 available on it to access the buses.

All of our buses are air-conditioned and every second bus is equipped with a ramp for easy wheel chair access.

All buses are satellite tracked for your safety and security.

The bus schedules are designed to match the train timetables as closely as possible. Please understand however that bus trip times will vary depending on road traffic conditions.

If you are at a Gautrain bus stop and would like to enquire about the position of any bus on any route please phone 010 223 1098

Does the Gautrain run underground?

Yes, the underground section of Gautrain is 15km long, stretching from Johannesburg Park Station to just before Marlboro Station. It includes three underground stations: Johannesburg Park Station, Rosebank Station and Sandton Station. At its deepest, the tunnel reaches a depth of over 25 stories.

Does the Gautrain operate 24 hours per day?

No. Please click here to view the operating hours of the train, bus and parking services. Please note you will not be able to remove your vehicle after the station closes.

In accordance with the Concession Agreement, the stations opening and closing times vary as per the below:

STATION OPENING TIMES CLOSING TIMES
Park 05:09 21:30
Rosebank 05:10 21:20
Sandton 05:05 21:20
Marlboro 05:15 21:15
Midrand 05:25 21:10
Centurion 05:25 21:15
Pretoria 05:15 21:20
Hatfield 05:10 21:30
Rhodesfield 05:15 21:00
Ortia 05:15 21:00

Kindly also note that security may not open the gates to the stations any earlier than the published times.

How will I know if a service is disrupted?

Service status will be indicated by the following:
  • Live feed on the home page of this website
  • Passenger announcements at the stations
  • Electronic displays and passenger signage at the stations
  • Live updates from Twitter and Facebook, please sign up
You can also call 0800 GAUTRAIN for service updates.

What is a contactless smart card?

Gautrain's train, bus and parking services are fully integrated and may be used separately or jointly by transferring from one to another. These services are all accessed by means of a contactless smart card: your Gautrain Gold Card.

Where can I purchase a Gautrain Gold Card?

Gautrain Gold Cards may be purchased (or topped-up) at any ticket office or ticket vending machine at any Gautrain station. These outlets accept cash as well as credit and debit cards. Pre-loaded Gold Cards can also be purchased at the following retail outlets:
  • Caltex Omega Motors - 562 Andries Street, Berea, Pretoria
  • Engen Minties- Cnr. Visagie & Bosman Streets, Pretoria
  • The Fields Spar, The Fields Shopping Centre - Shop 1, Cnr. Hilda & Burnette Street, Hatfield, Pretoria
  • Varsity Bakery - 293 Lynnwood Road, Menlo Park, Pretoria
  • Afro Heritage Business Centre - 225 Hamilton Street, Arcadia, Pretoria
  • Super Spar Wierda Park - 402 Theuns van Niekerk Street, Wierda Park, Pretoria
  • Carlswald Spar - Cnr Lever & New Road, Randjiespark, Midrand
  • Sunninghill SuperSpar - Cnr Maxwell Drive & Edison Street, Sunninghill, Johannesburg
  • Europa Express Melrose - Cnr Crescent & High Street, Melrose, Johannesburg
  • Total William Nicol - 49 Minerva Avenue, Glenadrienne, Sandton
  • Spar Pineslopes - Cnr The Straight & Witkoppen Road, Fourways, Johannesburg
  • Zenex Twin Palms - 14 Kempton Road, Kempton Park, Johannesburg
Your Gautrain Gold Card enables you to load a variety of different journey products, ranging from single pay-as-you-go trips to 7-day passes and 35-day passes, onto the same card and to re-use this card over and over again. You can use the same Gold Card for up to five years. Remember that there is a once-off fee of R10 when you purchase your Gold Card.

How do I know how much to load onto my Gautrain Gold Card?

Your Gautrain Gold Card enables you to load a variety of different journey products, ranging from single trips to 7-day passes and 35-day passes, onto the same card and to re-use this card over and over again. Please click here to access fare information or enquire at any station ticket office or ticket vending machine.

What do I do if I lose my Gautrain Gold Card?

Lost or stolen cards can be reported at the nearest Gautrain ticket office. Passengers will be able to register their cards with us where we will be able to blacklist the card to prevent it from being used by anyone else. Please click here to register your card, which you may collect at your convenience at any of our stations.

How do I get to the Gautrain?

Please click here to access information about the Gautrain stations and their respective bus routes.

How does the Gautrain facilitate disabled passengers?

Gautrain cares for the disabled: wheelchair access is provided to all trains, buses, stations, toilets, lifts, fare gates, ticket offices and ticket vending machines. The Gautrain system also has facilities to assist blind and partially sighted people as well as people who are deaf or hard of hearing.

What type of train is the Gautrain?

The Gautrain is based on the tried and tested Electrostar train-set already in common service in the UK. In South Africa, they will be formed into four-car sets to carry up to 450 or eight-car sets to carry 900 passengers per train, and will run at up to 160km/h (100mph). Traction power consists of 25kV AC supplied through overhead catenaries.

The fleet will be based at a purpose built maintenance facility located at Midrand, just south of Allandale Road.

What happens if there is a power failure?

The power feed driving the trains is derived from two different Eskom sub-stations with built-in redundancy. Thus, if one Eskom feed goes down, the trains will remain fully operational.

All stations are supplied with backup generator capacity

How are the trains controlled?

An operational control centre, located at the Midrand depot, controls all train movements and also comprises a communications and control hub for the monitoring and control of the bus feeder system and key station and tunnel equipment.

The signalling solution comprises Bombardier's CITYFLO 250 system, which is a fixed block signalling system based on ‘distance to go' principles with vital information being transmitted to the onboard automatic train protection (ATP) system from balises in the track. The ATP supervises the driver and train movements.

Communication points are provided at stations for passenger information and safety.

Is the Gautrain secure?

With safety and security being central to Gautrain's offering, Bombela's Integrated Safety and Security Programme covers all scenarios of degraded and emergency operation of the system. Bombela has developed a number of important measures to mitigate the risks, including:
  • Hundreds of CCTV cameras which provide recorded coverage of all stations and trains as well as key locations along the route
  • 24-hour security guard presence in all stations and parking areas
  • Continuous satellite tracking of all feeder and distributor buses
  • Secure fencing along the route to prevent unauthorised access and vandalism of critical system assets

Won't the train's noise and vibration disturb local communities?

The Gautrain design incorporates state-of-the-art noise mitigation technologies resulting in extremely low noise and vibration levels:
  • Pre-cast noise barriers, berms and embankments placed at strategic locations along the alignment
  • Special low-vibration track forms used in the tunnels
  • Elastically supported rails throughout to reduce noise and vibration levels
Gautrain performs extensive testing will to ensure that Gautrain meets the high standards expected in respect of noise and vibration.

What about noise levels inside the train?

Several innovative design solutions have been incorporated to minimise noise levels experienced inside the vehicles. These include constrained layer damping on the floor and lower bodyside walls (where damping materials are fixed to the floor and sidewalls to reduce vibrations) and a fully floating floor (where the floor ‘floats' on elastic bearings rather than being directly fixed to the chassis). The exterior design of the vehicle is streamlined to reduce wind noise; this includes flush sealing ‘plug' doors and flush windows. Inter-gangway connections incorporate bi-parting powered doors reducing noise transmission from vehicle ends.

What happens if there's an emergency?

In an emergency of any sort, trained staff or pre-recorded announcements will issue instructions regarding what to do. Please obey these instructions in a prompt and orderly fashion.

Emergency drills are regularly conducted in conjunction with the emergency and rescue services of the Tshwane, Ekurhuleni and Johannesburg municipalities.

Who is Bombela?

The Gautrain project is a public-private partnership and includes a 15-year maintenance and operating period after construction.

Following an international tender process, Gauteng Provincial Government awarded the project to the Bombela Concession Company consisting initially of Bombardier, Bouygues Travaux Publics, Murray & Roberts and Strategic Partners Group. Latterly, ABSA Bank and the J&J Group have also taken up equity stakes in the Bombela Concession Company. The operations will be led by RATP Développement (the transit operator responsible for public transport in Paris and its surroundings) in partnership with SPG and Murray & Roberts

What is the difference between the Airport Service and the Commuter Service?

The Gautrain offers two distinct train services: The Airport Service operates exclusively between Sandton and Marlboro stations and OR Tambo International Airport. While the Commuter Service is targeted at general commuters that need to travel between Marlboro, Rhodesfield and Sandton and Park, Rosebank, Sandton, Midrand, Centurion, Pretoria Central and Hatfield stations on a regular basis.

Airport passengers wishing to embark or disembark from the train at any station other than Sandton must first catch a train to Sandton and then change carriages there.

Trains to the airport start operating too late (05h30) and end too early (20h30). Will the Airport Service operating hours be reviewed?

Optimisation of the operating hours is being considered in the light of the following:

  1. Cost-to-benefit: Longer operating hours would require the mobilisation of additional station, train and support staff. The viability of this depends on passenger take-up. To analyse this Bombela has engaged with ACSA to learn what their current passenger flow is before 05h30 and after 20h30. Also, Bombela has recently conducted formal market research to help gauge the requirement for earlier starts and later finishes.
  2. Another consideration is the fact that system maintenance and cleaning is currently done overnight during non-operational hours. Shortening this window period has implications for those aspects of the operation.
  3. Finally,since this is a public-private partnership with the provincial government, Bombela is not in a position to make a unilateral change to the service: it needs to go through due process with the Province who is after all entrusted with the wise allocation of public funds.

Why must I go via Sandton Station to take a train to the airport?

The Airport Service is a premium service offered exclusively between Sandton and Marlboro (opened June 2011) and the Airport. Airport Service coaches offer more luxurious seating, extra leg room and additional baggage space to suit the needs of airport travellers. Doors to these coaches do not open at Rhodesfield to ensure that the coaches are not filled by Commuter Service passengers, and in turn inconvenience airport travelers.

The current fare structure is complicated. Will this be made easier?

The current fare structure is specified in the Concession contract. Changes to the fare structure require modifications to the contract and this can only be done following careful consideration and due process between the Gauteng provincial government and Bombela. This is being looked at.

Why are there no concessionary or discounted fares?

The first few months of Gautrain operations have been an educational period for many passengers; we took the decision to simplify the whole travel process as much as possible and to temporarily withdraw 'concessionary fares' until the system has settled down and regular commuters were fully versed in using it efficiently.

I've been charged the wrong amount. What is the refund process?

Before claiming for a refund, passengers are advised to check that the claim is not due to a misunderstanding on the part of the passenger regarding correct usage of the system and respective charges that apply. Refund applications should be submitted by filling in an application form available at each station. Refund requests cannot be processed through the call centre or website. Each form is uniquely numbered and progress with the application can be ascertained by emailing feedback@bombelaop.co.za. Several applications are however slightly more complicated to assess since they require verification against bank statements etc. These do take slightly longer to process and patience is appreciated.

Who are the Gautrain travel penalties applicable to?

Gautrain travel penalties are applicable to any person who does not comply with the rules which relate to security and conduct on or in the Gautrain network, premises and vehicles. Travel rules are posted at all stations, trains and buses. The comprehensive rules and applicable penalties are also available on the Gautrain website at www.gautrain.co.za.

Why is food and drink not allowed on the Gautrain?

Eating and drinking on the Gautrain system is a transgression of the Gautrain rules of travel. This specific rule has been put in place for the convenience of all passengers and to ensure that stations, trains and buses remain clean and to maintain a service that is attractive to all passengers.

Am I able to register, blacklist or top-up my Gautrain Gold Card online?

This tool is currently not available on our website; this will be reviewed at a later stage. We are committed to ensuring that the Gautrain service is convenient and easy and serves the needs of our customers.

Where can I find bus route information?

Detailed information on the Gautrain bus services and bus stops, is available on the Gautrain website at www.gautrain.co.za. Alternatively you can get a bus brochure from any train station. The web site also shows a picture of what the bus stop looks like for easy reference. It is important to remember that you can only board a Gautrain bus with a valid Gautrain Gold Card to the full value of the bus fare, which is R20 per ride. If you catch the train within one hour of boarding the bus you pay a discounted fare of R6 for the bus ride. At this stage the only place to re-load Gold Cards is at the stations.

Some bus routes are not convenient for commuters. Will routes / stops be amended or added in future?

Gautrain bus routes are determined by the Gauteng Provincial Government in conjunction with the respective municipality. We are currently engaging with our client, the Gauteng Provincial Government to modify some routes slightly to make the service more convenient and suited to our customer needs.

How do I go about finding an item I have lost on the Gautrain?

Passengers who lose items on Gautrain premises should report this with the security office at the station. Station Security will then do a check on the Security Analysis System under 'lost and found' items. If found the hand over is done immediately after the object has been identified and following security checks.

I have come across various transfer times at stations. What are these?

The Automatic Fare Collection (AFC) System has been designed with certain transfer times to encourage efficient usage of the Gautrain system and to penalise 'unusual' activities which may imply attempted fare evasion. Essentially, these transfer times are designed to ensure that commuters tag into the system, complete a journey in a reasonable amount of time and then tag out at a destination. The rules are as follows:
  1. In order to qualify for the bus or parking discount which is applicable if you also use the train, you must tag into (or out of) a station fare gate within 60 minutes of tagging into (or out of) a bus or parking fare gate.
  2. The maximum allowable trip time (the interval between tagging onto the system and then out of the system) is 120 minutes. If you exceed this, the system will assume that you are joyriding backwards and forwards, you will be charged a penalty fare of R100.
  3. If you check in and out of the same station without checking out of a destination station, the system will assume that the passenger has somehow evaded the checkout and will charge you a penalty fare of R100.

Are there facilities to accommodate the disabled?

The Gautrain system has facilities to assist blind and partially sighted people as well as people who are deaf or hard of hearing. Wheelchair access is provided to all trains, 50% of the buses, stations, toilets, lifts, fare gates, ticket offices and vending machines. The system has accessibility features to aid people with difficulties in walking, gripping, reaching or balancing (including non-slip surfaces, handrails and handholds. Blind and partially sighted people are assisted through the consistent use of colour contrasts, clear signage and lighting, non-reflective surfaces, tactile surfaces, audible as well as visual announcements. Deaf and hard of hearing passengers are assisted through visual as well as audible announcements, induction loops and clear signs.

Problems viewing the website?

If you are having difficulty accessing all the features and content on this website, please update to the latest version of your browser.
Download the latest version of:
Internet Explorer
FireFox
Google Chrome
Safari